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Emotional Culture Index

Measure emotions with the Emotional Culture Index

We all experience a wide range of positive and negative feelings at work as we interact with colleagues, customers, suppliers and others. These feelings influence our decisions, behaviour and performance in interesting ways. Positive feelings have a ‘broaden and build’ effect causing us to think more broadly, engage more deeply and perform better. Negative emotions tend to have a ‘narrow and limiting’ effect, causing us to be more closed-minded, less engaging and poorer at performing. At a collective level, these emotions impact the bottom line. In high performing organisations, people experience more positive emotions and less negative emotions than those in low performing organisations.

The Emotional Culture Index (ECI) measures three dimensions of emotions at work:

1. Current emotions

How often your people experience certain feelings at work

2. Fair and reasonable emotions

How often your people think it’s fair and reasonable to experience these feelings at work given the nature and context of your workplace

3. Ideal emotions

How often your people think they should ideally experience these feelings in your workplace in order to be effective.

Measuring the emotions of both team members and external clients and customers gives you an indicator of where to focus improvement efforts to future-proof your team and your market.

Short Survey

In consultation with you, we develop a short survey that takes only 5 minutes to complete and that measures the extent of key emotions felt by your audience/s.

Instant Results

Receive your own Results Dashboard and PowerPoint slides as well as recommendations on how you might improve emotional culture.

Customisable

Reports are customisable via demographics questions and emotions labels so you can create a useful tool to present to management.